Shipping policy

Shipping destinations

Retail Agency currently ships only to eligible addresses within the United States. If an address is accepted during checkout, shipping is available to that destination. We do not currently offer international shipping.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery dates are displayed at checkout based on the order and destination. Delivery dates are estimates and are not guaranteed.

Order processing

Orders are processed after payment and order details are confirmed. Orders placed on weekends or holidays may begin processing on the next business day. You’ll receive a shipping confirmation with tracking information when available.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Delays

Carrier delays can occur because of severe weather, high shipping volumes, service interruptions, or other circumstances outside our control. Tracking information may also take time to update after shipment.

Lost, damaged, or incorrect orders

If an order arrives damaged, contains an incorrect item, or appears to be lost, contact us with your order number and relevant photos or tracking information. We will review the issue and explain the available next steps.

Contact us

Email: support@retailagencyllc.us
Phone: +1 (302) 995-6547
Address: 4 Grant Ave, Wilmington, Delaware 19804, United States